This is The Record Ranch Code Of Conduct. By following these simple rules, we can maintain a friendly and healthy trading community. If you have any questions, please feel free to contact us here.
For Buyers:
•Read the listings' descriptions thoroughly before placing bids or committing to buy. This includes the fine print. Nobody likes unpleasant surprises.
•Ask questions before placing bids or committing to buy. Do not leave anything to chance and, most of all, DO NOT ask to negotiate prices after you've won an item. This will significantly decrease the possibility of an unpleasant surprise. Remember, nobody likes unpleasant surprises.
•Do not bid on a seller's item(s) if you live in a country where the seller will not ship to. Contact the seller first to see if an arrangement can be made.
•Bid responsibly! Sellers love it when their records fetch good money. They love it even more when the items are actually paid for.
•Communicate with the seller after the listing is over. If you can't pay immediately, let the seller know when you'll be able to. Also, let the seller know if you're happy or unhappy with the transaction after receiving your item. Simple misunderstandings can easily be solved with simple communication.
•When communicating with a seller, write emails as if you were conducting business face to face. Inflammatory comments only make matters worse. Whatever you do, DO NOT LEAVE FEEDBACK until you have reached a resolution and are satisfied with the transaction.
•Once you are satisfied with the transaction, leave feedback for your seller. This lets the seller know that the transaction has ended and that you, the customer, are satisfied with their service.
For Sellers:
•Please sell only what you have available. Having active listings for products that are not in stock only creates problems for everyone.
•Describe/grade your items and policies as accurately as possible. If your item has flaws, be sure to mention them. Vague/inaccurate descriptions only invite disputes with buyers.
•Do not keyword spam. For example, if you're selling a '70s-era Miles Davis record, there is no need to put "Charlie Parker" in the listing title.
•Do not sell home made bootlegs/pirated releases. They will be removed.
•Do not end your auctions early. If a potential buyer asks to end an auction early with an offer, chances are the item will end at a higher price than what that buyer is offering. Plus, it's not fair to buyers who have already placed bids.
•Answer any pre-sales questions from buyers as quickly and as accurately as possible.
•Charge a fair shipping & handling price. Charging $7 to ship a 4 ounce CD domestically will not win over potential customers. Also, if a customer pays for a certain type of shipping (i.e., USPS Priority Mail), do not ship it via a cheaper shipping option.
•Ship your items by using the appropriate shipping supplies. Shipping records and CDs in unpadded manila envelopes or paper shopping bags are an example of how NOT to ship your items.
•If a post-sales dispute arises, handle it with the utmost professionalism. Stick to the facts and avoid inflammatory comments.
•Once the buyer has left you feedback, please return the favor by leaving them feedback.